The implementation of Microsoft Dynamics 365 CRM to enhance student engagement at the Community Health Education Center (CHEC). This initiative aims to strengthen our ability to support and develop Community Health Workers (CHWs) who serve Boston's diverse communities. BPHC recently purchased several Dynamics 365 Customer Engagement licenses, with the goal of leveraging D365 CE to support management of their Student Engagement processes for the Community Health Education Center (CHEC). This engagement makes use of a capacity-based agile delivery model. Vendor will provide CHEC with a delivery team staffed as defined in the Project staffing section and the ESWO. The delivery team will follow recommended agile practices (described further in the Scrum approach section) as Vendor collaborates with CHEC to deliver a foundational student relationship management solution. The delivery team will work with Customer product owner who will define product features, scope of functionality to be delivered.
