The Contractor will direct, coordinate, implement, administer and report on all activities generally understood within the magazine publishing industry to be standard in providing full-service circulation fulfillment for a publication the size and caliber of KANSAS! Magazine (15,000 paid subscribers). 1. The Contractor will maintain all state-of-the-art technology, back up protection, and systems infrastructure, that meet industry norms and expectations for this type of business, to perform the work described in this RFP, and as needed by a publication like KANSAS! magazine. 2. The Contractor will maintain experienced staff, procedures, systems, and infrastructure in order to meet the order processing and data entry needs delineated in this RFP including, but not limited to, a. Order taking and processing b. Customer service – (inbound and outbound, if necessary) phone, email, written, etc. c. Postal mailing – Lettershop services d. Print capabilities (including supplies, such as forms, envelopes, letters, etc.) e. Account management f. Compliance with postal and audit rules and regulations; internal quality control g. API call verification for Digital App subscribers h. Establishing an escrow account to hold funds provided by Kansas Tourism to be used for various postage needs, such as outgoing postage. 3. The Contractor will maintain all state-of-the-art technological and systems infrastructure necessary to fulfill digital editions, including API calls necessary for digital subscribers...
