A. The Contractor must: 1. Provide and complete vehicle maintenance services, preventative vehicle maintenance services and vehicle cleaning/washing services within twenty-four (24) hours from the time the Contract Monitor, Hub Manager, or Car Coordinator calls for service, to the time of delivery of the serviced vehicle back to the Department. If the Contractor deems it necessary to have a longer service time due to unforeseen repairs or parts that need to be ordered, the Contractor must notify the Contract Monitor, Hub Manager or Car Coordinator immediately and a new timeline must be mutually agreed upon for the service to be completed. 2. Facilitate the pickup of vehicles and drop off to the same location: a. Vehicle compound on the corner of North Eastern Avenue and Walnut Avenue across from 150 Shoup Avenue, Idaho Falls, Idaho 83402. 3. Provide the facilities, tools, diagnostic scanning software, necessary products, and individuals to provide professional services for each vehicle in the service area. 4. Not smoke in any Department fleet vehicle. 5. Maintain an office and shop located within a twenty (20) mile radius of the Idaho Falls, Idaho city limits and must staff the local office between the hours of 8:00 a.m. to 5:00 p.m. local time during normal State of Idaho business days, see https://www.idaho.gov/government/state-holidays/ for holidays. 6. Ensure that all repair work done on Department vehicles is completed by industry certified staff with current certification from Automotive Service Excellence (ASE) or equivalent. 7. Have been in business providing services similar to the specifications required in this Scope of Work for a minimum of seven (7) years.
