1) Underlying Service Provider: The Underlying Service Provider (USP) of hosted VoIP services must meet the following requirements: a. USP must directly own and operate all hardware and software required to provide its hosted VoIP service. USP may not “white label” services provided by a third-party owner/operator. b. USP must maintain a minimum of two diverse network operation centers (NOCs). Each NOC must be located in a diverse metropolitan area. c. USP must provide 24x7x365 U.S. based support call centers, accessible to both the USP agent/partner and client end user. d. USP must have a minimum of 15 years of experience in the telecommunications industry. 2) Vendor: The Vendor of VoIP services must meet the following requirements: a. Vendor must be registered to conduct business in the State of Connecticut and show proof of CT Sales Tax ID in good standing. Further information can be found online: http://portal.ct.gov/DRS/TSC/Help-Text/Status-Letter. b. Vendor must be USA-based with preference of local, CT-based support staff, and available 24x7x365 for customer support.
