The Texas Comptroller of Public Accounts (CPA), an agency of the State of Texas, issues this Request for Offers (RFO) to solicit Offers from qualified vendors for Responsive Systems Company Software Maintenance and Related Services; CPA’s software applications portfolio includes Responsive Systems Company Licensed Software. The existing contract for Software Maintenance and Technical Support Services for Responsive Systems Company Licensed Software used by CPA will expire August 31, 2025. Software Maintenance and Technical Support Services includes, but is not limited to, the following: telephone and on-line support, Error Corrections, Software Updates, Software Upgrades, Software Patches/Fixes, Software Enhancements/Releases, extensions, latest features, performance improvements, and Licensed Software Documentation applicable to the Licensed Software. Successful Respondent shall provide qualified personnel to be available to CPA by telephone, email, or website for the reporting of problems or issues with the Licensed Software or Software Maintenance and Technical Support Services. All Software Maintenance and Technical Support Services must be unlimited during the Contract Term.
