PROJECT SCOPE OF WORK The contractor shall provide management, supervision, transportation, required labor and plan, schedule, coordinate and ensure effective completion of all work and services specified in this RFP. All work will be performed in a professional manner and in the best interest of maintaining a clean presentable building at all times. The work and responsibilities described in this section represents the minimum acceptable performance. The work required is generally specified on a periodic basis in the “Work Schedule”; however in undertaking this service, it shall be understood that extra seasonal traffic and inclement weather may change the frequencies of the scheduled duties and the work may be performed where and when necessary or as requested by the NDOT. The contractor shall develop and implement a process of measurement in the area of customer satisfaction. A customer satisfaction survey process shall be approved by NDOT and shall be randomly distributed to employees throughout the District 6 facility by the contractor. The results shall then be compiled by the contractor and made available to NDOT on a quarterly basis. NDOT personnel contact information shall be provided to the contractor at the commencement of the contract.
