The Contractor must describe the type of digital recording equipment that is for the sole use of health care and mental health professionals who provide Medical Evidence of Record (MER) and Consultative Examination (CE) reports, and how it will be configured to meet the volume demands of this contract. Include how the digital equipment will provide access to the system using four-digit personal identification codes assigned to each CE provider and generic four-digit codes for treating sources. The equipment must allow the caller to enter up to a 9- digit claimant identification number. Please describe the process and how you will provide customer service to vendors to obtain a code. The digital recording system must provide immediate access to user information such as date, time, and length of dictation. The equipment must have edit features accessed by a touch tone telephone which enables, at a minimum, the dictator to start/stop, pause, review, rewind, and verify access to the system via playback. The Contractor must have an answering device for each communication line that shall provide a recorded message informing dictators of the data required for the report. Language for the message will be provided by or must be approved by the DDS. The DDS may wish to revise the introductory message from time to time as a public relations tool. This option shall be available with the recording system. The Contractor must provide toll-free service to the dictating medical providers. Medical providers in the contiguous 48 states are to be provided access to the dictation system without charge. These lines must be exclusively for the New Hampshire DDS use. Access to the dictation system must provide for twenty-four (24) hour access, seven (7) days a week.
