The City is seeking vendors or partnered vendors who will provide Professional implementation & planning services and a cloud-based phone system with independent dialing client but also integrates with the Microsoft Teams client. The required functional areas for this project include: • Provide redundant phone access through more than one client option to promote up-time and accessibility, • Professional planning and implementation services, including planning for an effective and redundant EOC (Emergency Operations Center) phone plan, • Recommendations on how the city might effectively consolidate existing phone costs through billing analysis, • Solution for existing POTS and analog lines required for elevators, EOC operations, panic buttons, etc., • Plan for additional communication methods for EOC functionality to include POTs lines and virtual phones, • Ongoing product support (SLA), • Mobile App and twinning,. • Voicemail with transcription / VMT, • Ability to set voicemail deletion / retention and method for disclosing voicemail messages, • Seamless integration with Microsoft Teams, • Generally, eliminate the need for desk handsets, but has affordable handset options, • Text to Speech Phone Tree Programming, • IVR with language translation and strategies to best serve non-English speaking residents, and. • Review Appendix A for full list of requirements and additional desirable functionality.
