The City of Bellingham is seeking proposals for a comprehensive, cloud-based Utility Billing and Online Customer Self-Service Portal. The selected solution will serve as the foundation for managing the City's water, wastewater, and stormwater billing operations, providing a seamless experience for both City staff and utility customers. The new system must integrate with key City applications, including financial management, GIS, meter reading, and backflow inspection systems, while improving operational efficiency through automation, enhanced reporting, and real-time payment processing. Additionally, a modern, customer-friendly self-service portal will be essential for bill payments, account management, and service requests.
