1. Debt Collection: o Pursue collection of delinquent Municipal Court fines, fees, and costs, as well as overdue utility billing accounts, in accordance with local, state, and federal laws. o Employ ethical, professional, and effective collection strategies to maximize recovery. 2. Account Management: o Accept referrals of delinquent accounts from the City and maintain accurate records of all collection activities. o Provide regular updates on account statuses and collection efforts. 3. Customer Service: o Offer a professional and courteous point of contact for debtors to resolve outstanding balances. o Handle inquiries, payment plans, and disputes efficiently. 4. Reporting: o Submit monthly reports detailing collection activities, amounts recovered, and accounts resolved or deemed uncollectible. o Provide a weekly and quarterly summary of performance metrics. 5. Compliance: o Adhere to all applicable laws, including but not limited to the Fair Debt Collection Practices Act (FDCPA), Texas Debt Collection Act, and any local ordinances. o Maintain confidentiality and security of debtor information.
