This specification describes the requirements to provide plumbing maintenance and repair services on an as-needed basis at the location or various locations as specified; 1. Respondent shall furnish labor, miscellaneous parts, equipment, tools, transportation, methods of communication, and if required, miscellaneous services. 2. Respondent shall provide qualified plumbers to perform various duties as directed by the authorized City of Conroe representative. Respondent shall obtain approval from the authorized City of Conroe representative for service requiring an apprentice or more than one licensed plumber. Respondent shall have a constantly monitored 24-hour a day phone number(s) to contact for service. Plumbers shall be on call 24 hours a day with a two-hour response time. 3. Plumbers shall contact the authorized City of Conroe representative upon arrival at job site. Actual travel time to and from the job work location is not reimbursable under the purchase order. Travel cost shall be included in the hourly rate for labor. Plumbers shall ensure that the authorized City of Conroe representative logs the start and completion times on the service ticket for services performed. Plumbers shall provide the following on the service ticket: building number, floor, name of plumbers performing the work, and if applicable, the City of Conroe work order number issued for that job. 4. Respondent shall provide drain/sewer line cleaning service to be paid at the same hourly rate as an authorized service call. Any equipment required in performance of this service shall be provided by the vendor at no additional cost to City of Conroe. 5. All work required to correct any problems diagnosed by the vendor shall be approved by the authorized City of Conroe representative prior to work being performed. Respondent shall work until each job is completed and when necessary, respond to multiple requests for services at the same time.
