Extended 24/7 Service, Support and Training Includes: > Oversight and coordination of Aircraft Mission Suite Equipment, Downlink Receive Sites > 24/7/365 live technical support > Unlimited service calls with a tech on-site within 3 business days of repair request. > On-site system and operational training for agency personnel. > Comprehensive and ongoing training to operate mission suite solution with maximum ease and efficiency. > Training courses are done at CUSTOMER facility with CUSTOMER equipment and offer a hands-on learning experience that includes an in-depth review of all equipment, system functionality, user interface, and routine maintenance procedures. > Valid transfers of OEM factory warranties from new equipment > All parts and labor to repair or replace defective components covered by factory warranty plus expedited factory service from OEMs (This does not apply to systems out of warranty) > Technical and operational consultation services for Local, State and Federal agencies.
