Specifications include, but are not limited to: INSTALLATION (JAN 2006): Contractor shall install all items acquired pursuant to this contract as follows: on request by the District. Contractor shall contact the District within two (2) days of receipt of unit. Please submit an installation schedule with your bid. LOANER EQUIPMENT: The Contractor should provide a loaner unit on any unit that should need maintenance or corrective repair. OPERATIONAL MANUALS: Simultaneous with delivery of the first component of the product specified, the contractor(s) shall furnish to the Using Governmental Unit a complete instruction manual for the product and for each component supplied. The manual shall include complete instructions for unpacking, inspecting, installing, adjusting, aligning and operating the product, together with preventive and corrective maintenance procedures, and complete parts lists, manufacturer’s catalog numbers and ordering information. QUALITY -- NEW (JAN 2006): All items must be new. SERVICE FACILITY: Maintenance, installation, and repair service must be provided by the successful Offeror who must maintain a service facility and/or station under the same Name, or a bona fide subsidiary hereof. a) Carry-In Contractor is to provide a repair/warranty center for customers to drop off the equipment for repairs. If the Using Governmental Unit chooses to “Carry-In” an item at the repair/warranty facility, the Offeror will be responsible for shipping and the repaired/replacement item to the Using Governmental Unit’s location unless previous arrangements with the governmental entity’s agent is expressed in writing. Offeror is to provide whether they provide on-site and/off-site installation services. The Offeror should specify their off-site installation locations within the state of South Carolina in their response. b) Mail-In If the unit is still covered under warranty, the contractor shall pay all shipping costs for this option. Otherwise, the Using Governmental Unit will be responsible for shipping costs to the repair/warranty facility, and the contractor will be responsible for the shipping cost of returning the repaired parts or new parts to the governmental entity’s location, unless provided for by the manufacturer or reseller. The Using Governmental Unit should use a freight contractor that can provide positive tracking service and insurance for high dollar value items. WARRANTY/TECHNICAL SUPPORT/TRAINED PERSONNEL: Contractor must state warranty period. Upon award and during the warranty period and at no cost to the District, the successful Offeror(s) must have a highly trained, qualified person or an authorized dealer/reseller to assist in set-up, provide instruction on operation, training of installers, technical support and other needs as deemed necessary by the District. This person must be available for a telephone consultation within four (4) hours of the initial call. The individual must be available for an onsite visit within twenty-four (24) hours after contact has been made by the District to provide assistance should it be required. It is preferable that if the manufacturer bids, they provide seamless service in providing the trained personnel equipped to handle all set-up as well. Basically, this means that if the vendor’s equipment is having technical difficulties and a telephone call will not resolve the issue then a trained technical person must be available to troubleshoot and rectify the problem in person.
