Specifications include, but are not limited to: A. Textbook, Reference & Trade-book Offerings: 1. The Vendor shall provide course materials including: a. All required, recommended, and suggested course materials – new, used, custom editions specified by the faculty or other designated departmental representatives; b. Digital and e-books; c. Inclusive access materials d. Book rentals; e. Miscellaneous study guides, reference materials and any other educational materials typically made available for sale in college and university bookstores. f. Other Course Materials as required and specified by departments, such as but not limited to: Dental Kits for the Dental Assistant and Dental Hygiene Programs, Nursing Supplies, Clay, Theatre Make-up Kits. g. See Attachment “B” Textbook Pricing Policy. 2. A description of the Vendor’s plan to assist the college with the compliance requirements of the Higher education Opportunity Act “HEO” of 2010, as it may be applicable to the operations of the Campus stores. B. Marketing & Promotion 1. The Vendor shall include in its proposal a yearly marketing plan. 2. Identify the ways in which the Vendor will utilize social media and other technology advancements in the promotion of the Campus Store. 3. Include a list of the promotions that will be provided during the academic year. C. Merchandising: 1. It is important to the college that the Campus Store’s merchandise assortment be tailored specifically to our campus community. Vendor must describe the level of decision making that will be granted to the on-site management team when selecting products to be offered for sale in the Campus Store. 2. Describe the Vendor’s capability to provide special order services such as class rings, cap and gowns, commencement announcements, and the like, as requested by the college. D. Personnel: 1. Adequacy. Vendor is to include in its Proposal the staffing pattern plan to ensure efficient and courteous service to patrons. All staff shall be employees of the Vendor, whom shall be solely responsible for the payment of their wages and benefits. 2. Training. The Vendor is to describe the training program(s) that it intends to use for the employees of the Campus Store, which will ensure ongoing staff developmental needs are met. E. Technology: 1. Indicate the systems and procedures proposed for use in the following Campus Store functions or areas, including but not limited to: a. Textbook, trade book, general and course materials management including course adoption process and integration with Banner b. Merchandise management c. Student financial aid – Integration with Banner for daily credit updates and student account billings d. Campus Debit Card (TouchNet OneCard) – Integration with Banner via TouchNet e. College subsidized student bus pass program CCRI encourages the inclusion/explanation of additional functional areas not addressed here that enhance the successful operation of the campus store. Note and include with RFP proposal submission. 2. The Proposal should include information about your automated point of sale (POS) system for recording, verifying, and reporting sales, including a brief description of automated system features. Indicate what type of back-up system or procedures are to be utilized in case the system is temporarily inoperative. Indicate compatibility of point of sale system with Banner Student (including but not limited to the Financial Aid Module), Banner Finance and TouchNet OneCard.
