Coastal Carolina University seeks an AI-powered, cloud-based chatbot solution that integrates with Ellucian Colleague and Slate. This chatbot must provide seamless, 24/7 digital engagement for prospective and enrolled students via their preferred communication channels, while handling a wide range of campus-wide business processes. The solution is expected to enhance student services, reduce the volume of routine inquiries currently managed by staff, and streamline workflows, allowing staff to focus on higher-priority tasks as enrollment increases. Key Features and Functionalities The proposed solution must include the following key capabilities: 2.1 Artificial Intelligence (AI) Capabilities AI-driven conversational interface that engages students in a natural and personalized manner. Ability to hand off conversations to a live chat agent when needed. Advanced Natural Language Processing (NLP) to handle complex student inquiries related to university business processes, federal regulations, and campus procedures. Capability to share relevant content such as videos, links, and documents within conversations. 2.2 Mobile-Friendly and Always Available Fully mobile-responsive interface to ensure students can access the chatbot on any device. 24/7 availability, ensuring students can receive support at any time, from anywhere, including outside normal business hours. 2.3 Integration with Ellucian Colleague, Slate, and Other Systems
