Please note: This is a Sole Source Notification. In accordance with §11-35-1560 (A) of the SC Consolidated Procurement Code, it is the intent of the South Carolina Department of Health and Human Services (SCDHHS) to award without competition a sole source contract in accordance with Regulation 19-445-2105(B) (5) to Microsoft Services for Unified Enterprise Support Services (Services). SCDHHS is an enterprise customer of Microsoft products and services. These products and services are integral to the daily operation of SCDHHS mission critical systems. Microsoft Enterprise Support Services are comprised of a comprehensive support solution that helps reduce costs, enhance productivity and security, and use technology throughout the IT lifecycle. They offer direct, expedient and unique access to Microsoft product development teams, software developers and source code for current and future products. Specialized training of Microsoft personnel is provided from Microsoft product development teams on how enterprise customers can best plan for, deploy, manage and maximize productivity of existing and future Microsoft products. Both reactive and proactive services are included. Reactive services are comprised of Problem Resolution Support, Advisory Support, and Support Assistance. Maintenance Services, Optimization Services, and Education Services are included as Proactive Services. All of these services are managed by a Microsoft Customer Success Account Manager who also assists with problem prioritization and escalation. A website portal enables SCDHHS staff to enter, update, and monitor service requests. The breadth and depth of services described above are only performed by Microsoft Corporation. To obtain a copy of the written determination please contact Robert Malpass at the email listed in this advertisement.
