Specifications include, but are not limited to: The State is seeking competitive proposals from qualified organizations to provide (1) recordkeeping/administration; custodial/trustee; participant financial education; and outreach services for the State of Tennessee’s 401(k) and 457(b) deferred compensation plans; (2) call center, field representative, and participant education services for the State’s defined benefit pension system, which is known as the Tennessee Consolidated Retirement System (“TCRS”); and (3) recordkeeping and custodial services for the State’s length of service award program for volunteers (“LOSAP”). The State has issued this RFP to procure the following services: Defined Contribution (“DC”) third party administrative/recordkeeping services . Full administration and recordkeeping/plan servicing . Plan compliance . Custodial trustee services . Coordination of a holistic participant financial education program incorporating aspects of the TCRS defined benefit plan and DC Plans . This financial education program includes robust outreach to all employees of the State of Tennessee, including teachers within the local education agencies (“LEAs”) and local government employees participating in the DC Plans and/or TCRS. The program includes, but is not limited to: A robust multi-channel participant communication and education program including deployment of field service representatives throughout the State of Tennessee . Periodic benefits statement incorporating aspects of the DC and DB plans, as applicable, as well as Social Security estimates . Defined Contribution and Defined Benefit Telephone call center services, including a voice-response system and dedicated agents . Web-based tools and applications . Smartphone/tablet technology . Prerecorded video content and video conferencing technology . Group-level employee sessions throughout the State of Tennessee . One-on-one employee sessions conducted by dedicated, non-commission-based, field representatives throughout the State of Tennessee who are licensed to provide investment advice
