The provision of preventative maintenance, service, and repairs of emergency generators located at the facility. All repairs and preventive maintenance must be performed within manufacturer’s specifications. Types of Service • Regular time: Service during normal business hours of 7:00 AM to 3:00 PM, Eastern Time, Monday through Friday excluding State holidays. Charges to be at regular hourly rates. • Premium time: Services performed outside the normal business hours, Monday through Sunday, including weekends and/or holidays. Charges to be at premium hourly rates. • Routine service and repairs shall be accomplished within 15 working days of receiving a Purchase Order. Emergency Service: • In emergency situations, the Facility Manager/Supervisor shall request the repairs by phone or email without a purchase order utilizing their name at the time of the request for authorization and following up with a purchase order number the next business day. • Written quotes shall be provided for all repairs and services and actual price shall not exceed the quoted price. In times of an extreme emergency, the service Contractor may be provided a verbal authorization from the Facility Manager or Supervisor to proceed with a task. A written quote for the specific task must be provided the next working day and a Procurement Requisition or Purchase Order Number must be provided to Contractor the next working business day after receiving the quote.
