4.2.1 Unit Rates - A. Normal Business Hours – Traffic Control Services will be requested on an as needed basis primarily during normal business hours Monday through Friday from 7:30 a.m. to 4:30 p.m. however, evening and nighttime work may be required. Notice for these services will be given at least seventy-two (72) hours in advance of the start date with start time and job site location provided as well. Start time is defined as the time the flag crew is requested to be at the work location. End time is defined as the time when Knox County or a Knox County Contract Crew finishes work, flagging equipment is removed and/or the flagging crew leaves the job site. Knox County does not pay for flag crew travel time to the job site or for travel time from the work site back to the traffic control office. B. Emergency Call-Outs - Certain circumstances such as seasonal storms, flooding and other natural disasters that affect our roads and infrastructure requires the County to respond. Knox County is requesting that bidders bid an emergency call-out rate of service as well as an emergency rate of service on holidays. Either emergency response shall require the Contractor to be on-site within two (2) hours after receiving notification from the County. The County will notify the Contractor of the street address, cross street if available and what is the situation. The Contractor will be required to submit a list of emergency contacts and phones numbers. C. Definition of a Day - A day shall constitute a calendar day of twenty-four (24) hours measured from midnight to the next midnight.