Specifications include, but are not limited to: Workforce Solutions Alamo is in the process of reviewing the current phone systems and assessing the needs for voice communication. Technology roadmap is gradually moving away from on-prem infrastructure to adopt cloud services that foster innovation across organizations, WSA is looking to move to a cloud-based calling solution. WSA currently has an existing on-prem Cisco call manager and unity server that supports approximately 550 users and 45 call center agents. Respondent must include configuration and migration services for up to 450 devices/softphones. Minimum System requirements: • System must be compatible with existing Cisco 7800 and 8800 series phones. • System should support cloud-based faxing. • System must provide call recording for all calls. • System must provide call detail records or call history from cradle to grave. • System must provide the option of a dedicated connection to the cloud-based service. • System must be E911 compliant with Ray Baums Act and Kari’s Law • System must provide the option of enabling Omni-Channel communication between call center agents and customers (voice, SMS, web chat, email) • System should include a call center application so support up to 70 agents and supervisors. • System should allow for the connectivity of analog devices using Analog Telephone Adapters (ATA) • System must allow Workforce Solutions to port up to 1200 DID numbers from existing onprem PSTN provider to cloud service provider.
