Specifications include, but are not limited to: The City of Dallas, Information and Technology Services Department (City) are seeking a Request for Competitive Sealed Proposals (RFCSP) for a five-year (5-year) service contract for the purchase of various enterprise commercial off the shelf (COTS) software products including perpetual, fixed term, subscription, and software as a service with their related software maintenance, support, training, and implementation, and other related services that will be used by the City in support of existing business operations. The City uses various software solutions for specific departments and citywide to support customer relationship management, business process management, infrastructure monitoring, graphic design, digital communications, business intelligence, reporting, system operations, and project management efforts. This RFCSP will allow the City to continue to use existing software products and allow for the opportunity to acquire new products as our needs change and grow.
