Criterion One: Qualifications and Experience ● Provide a company profile, including years of experience in the promotional product industry. ● Demonstrate experience supplying similar items to higher education institutions, especially in Texas. ● Include case studies or examples of comparable projects successfully completed. ● Provide at least three references from educational institutions, including contact details. Criterion Two: Production and Delivery ● Provide evidence of your company’s ability to handle large-scale production and meet tight deadlines. ● Share examples of past projects where your company successfully met delivery deadlines for high-volume orders, particularly for educational institutions or public entities. ● Describe your internal processes for managing production timelines, order fulfillment, and delivery logistics across multiple locations. Criterion Three: Capacity and Quality Assurance ● Provide an overview of your company’s production capabilities, including equipment, facilities, and the ability to scale up for large orders. ● Outline your quality assurance processes, including how you ensure consistency in branding (e.g., logo reproduction and color accuracy) and product quality. ○ Explain how you ensure adherence to branding guidelines across multiple items and production runs. ● Share any certifications or third-party verifications related to quality assurance, if applicable. Criterion Four: Customer Service and Support ● Detail your customer service structure, including the primary point of contact for TSTC. ● Describe your processes for handling order tracking, issue resolution, and returns. ● Provide an overview of post-delivery support services, such as replacements for defective products or handling urgent reorders. Criterion Five: Sustainability and Compliance ● Describe any sustainability initiatives related to materials or production processes (e.g., use of recycled materials, environmentally friendly inks). ● Confirm compliance with state and federal regulations, including safety standards and environmental policies. ● Provide any certifications or acknowledgments that demonstrate your commitment to sustainable and ethical business practices.
