1.1 BPUB desires to purchase payment ‘kiosks’ that will provide customers self-service utility bill payment options using cash, checks, and credit/debit cards. Most kiosks will be indoor units located inside BPUB or other facilities within the City of Brownsville. At least one kiosk will be located outside in a “through the wall” drive-up building behind the Administrative Building of the BPUB. 1.2 The kiosks will accept currency (U.S. Dollars only) with an internal secure safe and provide no change back to the customer. It is preferable the bill acceptor unit be able to accept a batch of bills rather than one bill at a time (similar to the acceptor units in bank ATMs). The kiosks will also accept credit/debit cards, and checks. 1.3 The kiosks will transmit payment transaction data in real time to the payment processor of BPUB’s choice and to the billing application Cayenta Utilities through an API. The ability to interface and accept payments from additional municipal payment systems (municipal court, traffic, etc) is preferable. 1.4 The kiosks will be delivered and setup with the selected hardware configuration. The plan is that the purchase and implementation will be based on a two-phased approach. Phase I is to purchase at least two kiosks, one for deployment at the drive-up building and the other at a third party location. Phase II will be the purchase and deployment of additional kiosks within the City of Brownsville. 1.5 The resulting contract for kiosks will include hardware components, operating system software and application software that allow the operation of the kiosks as a separate unit (i.e. stand-alone), a networked unit in a local area network (LAN) or a networked unit in a wide area network (WAN), an integrated part of a computer system, or any combination of the four. 2.1 The kiosks must have a finish that can be easily painted or wrapped with a graphic wrapper. We also desire the ability to add branding and logos. 2.2 The paint must provide excellent resistance against normal wear and should be compatible with use in a typical retail store environment. The enclosure should be made of metal or a metal composite that is applicable for this type of device. 2.3 The “through the wall” drive-up kiosk should be weather proof. The components should be sealed through the face of the kiosk as is customary with Automated Teller Machines (ATMs) to create a weather resistant/water proof exterior. The display screen should be visible in harsh daylight and may be covered with a protective ‘curtain’ while not in use. 2.4 All components should be easily accessible and exchangeable by our internal support staff, whether through the front or rear of the kiosks. 2.5 The kiosks will be compliant with the Americans with Disabilities Act (ADA). All computer and peripherals must be easily accessible by individuals with disabilities. 2.6 The kiosks’ electrical and cooling must meet or exceed all electrical and cooling requirements necessary for computer components and enclosed hardware. It must use standard 110-120v. 2.7 The kiosks must meet the Underwriters Laboratories requirements (i.e. UL 291 certification for all 24 hour ATM’s). The safe of this unit must also meet or exceed this legally required certification. 2.8 The kiosks are to be delivered with all display screens and logos already in place and ready for final testing by BPUB staff. All screens must also be offered in Spanish. 2.9 Customers should be able to pay a different amount than the amount due. Explain how your system accommodates this. 2.10 Customer transactions that are not completed within a pre-determined time limit should be timed out or customer should be warned of time limit approaching. 2.11 Customers should be able to access their account by using any of the following methods: 1) an account access card, 2) a look up feature with either name or address using a verification of either a PIN or other personal identifying information associated with the account on record. Explain how your product will meet these needs. 2.12 Please describe the transactional data flows to/from clearing houses, bank accounts and the BPUB, including estimated timing, for each of the activities listed below. Respondent can use drawings or flowcharts as needed to aid in their response: • Debit from a checking/savings account. • Credit card payment • Cash payment 2.13 Receipts must be issued and provide for functions that include a presenter/retractor, variable ejection cut lengths (programmable), full and partial cut options, and alert sensors for jams and low paper warnings. 2.14 Checks may be processed via a reader scanner depositor for check 21 processing or through manually entering the bank routing number and bank account information. Either option will be considered. 2.15 Summarize the process for posting payments to the BPUB including data transmitted, transport methods and encryption. What methods are used to ensure this data is secured? 2.16 Describe the level of redundancy that exists to ensure timely processing in the event of equipment breakdown. Specify if offer includes RAID on hard disk and UPS or other back up power supply. 2.17 Provide a list of outages over the previous 12-month period, including the date and time of the outage, whether they were scheduled or non-scheduled and the duration of the outage. 2.18 Explain the administrative tools available for BPUB employee access and provide samples of daily reports. Explain whether additional or custom reports can be requested. 2.19 It will be considered as an additional option if customers will have the ability to make a one-time donation to the “SHARE” fund (or various voluntary charitable organizations). Explain whether your product accommodates this and how this process works, from a customer interface to data output. 2.20 Explain the typical implementation process. In addition to estimated timelines and project milestones, we would like to know what data, interfaces and resources are required from the BPUB. 2.21 What Firm-provided training or testing on a live demo site is included in your proposal for BPUB employees?
