The Texas A&M University System (“A&M System”) is requesting proposals for qualified Web Hosting services for use within each Member of the A&M System. The proposed solution(s) offered must meet the requirements stated in each section below and address the expectations, features and capabilities in this section. Firms may provide proposals for one or more of the following website hosting categories: • Hannon Hill Cascade CMS • Managed WordPress hosting • No-code website builder platforms • Generic managed website hosting A&M System’s emphasis is on a) accessible administrative user interfaces (as defined by WCAG 2.0 AA or higher), b) ability to produce accessible websites (applicable for content management systems and no-code website builder platforms), c) availability and uptime; the qualified firms must be able to guarantee a defined availability and provide cost effective, automated backup and recovery solutions with well-defined RPO and RTOs, d) including physical location options such as residing in datacenters inside the continental United States, e) able to provide scalability in resources such as CPU, RAM, disk storage, and bandwidth with ease, f) provide layers of security appropriate for the type of web hosting such as: TLS certificate automation, secure file transfer, regular malware and vulnerability scans, continuous patching, secured datacenters, DDoS protection, web application firewall (WAF) services, granular user access controls for hosting environments, appropriate logging, continuous monitoring, and authentication integration with common SSO technologies including SAML and Azure Active Directory for access to CMSs and hosting administrative control panels, g) customer support and training resources, h) reporting capabilities, and i) automation capabilities, for example: site creation, user management, migration between development / staging and production environments.
