A. The Contractor shall perform windshield repairs which includes but not limited to dings, chips, rubber seals and windshield replacements for all fleet vehicles on an as needed basis. B. The Contractor must give the City priority which includes acknowledgement of work within one hour and complete the windshield repair or replacement within three hours from the time the Contractor has been notified by City staff. C. First responder vehicle repairs must be given first priority. The Contractor shall provide same-day service and if longer service is needed, it must be approved verbally and written by the Contract Administrator. This standard shall apply to a full six-day work week, Monday through Saturday from 8:00 AM to 5:00 PM (CT). D. The Contractor shall be responsible for providing all the materials, equipment, tools, and services necessary to complete the required work. E. Parts and materials will be based on cost plus mark up (if applicable). Receipts will be required by the Contractor when completing the job. F. Labor will be paid for on a per-hour basis from the time work commenced until completed. The Contractor will have to communicate with its technicians before and after assignment to properly account for labor time. G. The Contractor shall maintain numerous windshields in stock in various sizes to supply the reasonable demand of the City as required by this scope. H. Repairs and replacements shall be completed at the Contractor’s place of business; however, in certain cases, the Contractor may be called to perform repairs at remote locations. I. City vehicles will be driven to and from the Contractor’s place of business by City personnel. J. The Contractor must clean up their work area, within each vehicle, including but not limited to removing all broken glass from within units or around the work area, and cleaning any smudges on the glass to provide a neat and clean repair. K. The Contractor must be able to remove and re-install headache racks, toolboxes, and lighting if needed to install glass.
