A. Services i. A web-based online management system for the submittal and management of diploma orders by University staff. 1. Offeror should describe in detail the system’s capabilities and features in their proposal. ii. Capability to turnaround the printing and mailing of diplomas within 10 business days. iii. Defective or rejected diplomas must be replaced by offeror. 1. In their proposal, offerors should specify their production error rate and describe the policies and procedures that are in place to ensure quality iv. The ability to manage and print multiple templates (e.g. masters, bachelor’s and associate degree templates, college/school-specific templates, etc.). v. Ability to accept orders directly from alumni for re-issued diplomas. 1. Offerors should detail the process for graduation status verification for re-issued diplomas in their proposal. vi. Ability to provide secure digital/e-diplomas (i.e., Blue Ribbon certified) vii. Customer service standard of responding to university within two business days. viii. Must be able to provide secure repositories/means for university to access diplomas for accreditation and other needs. ix. Offeror should describe any other offered services not contemplated in the above scope. B. Printed Diplomas i. Printed diplomas should meet the following specifications: 1. Size: 8.5 in. x 11 in. 2. Landscape orientation 3. Stock: 80# 4. Lettering: Raised lettering of “Utah Valley University” rounded across the top. a. Font: Engravers Old English BT b. Color: PMS 7843 dark green 5. Seal: UVU seal foiled or printed and raised on the bottom a. Color: PMS 8001 metallic silver ii. Offerors should provide the exact details of the specifications of their proposed printed diplomas. iii. An example of the University’s current diploma is available upon request. C. Printed Mailing Envelopes i. Printed envelopes should meet the following specifications: 1. Size: a. Must accommodate 8.5 in. x 11 in. diploma 2. Material: sturdy cardboard/cardstock. Secure closure. 3. May be windowed or windowless. 4. Logo: UVU’s Primary Horizontal Institutional Mark. 5. Logo and Lettering Color: PMS 7843 dark green or black. ii. Offerors should provide the exact details of the specifications of their proposed printed envelope. iii. An example of the University’s current envelope is attached to this RFP for offeror’s reference.
