Specifications include, but are not limited to: ● Technical Assistance: Vendor may provide technical assistance for all election courses and modules. This includes support for any users who experience technical difficulties while completing a course or module. ● Hosting: Vendor may provide hosting for the online courses, including an elections specific web domain, a testing and live environment for the modules, website security and troubleshooting, and will ensure full functionality and access to all courses and modules. ● Reporting and Tracking: Vendor may develop and maintain a method to track user completion of modules and courses. Vendor may ensure a method to track course completions by the Lt. Governor’s office. ● Maintenance: Vendor may provide ongoing course maintenance, including updating courses with current and relevant content, updating course functionality, technical repairs and updates to courses and modules, and restructuring of the course order (including changes to the offered modules at the start of each implementation cycle). ● Module Updates: Vendor may work with Lt. Governor’s office to develop and update content for all training modules. The modules may be an interactive, professional-quality, visually-appealing production that engages the audience, provides accurate information, and promotes adult learning in an online environment. The vendor may provide voice-over; slide production, including graphic design elements; and guidance on any additional elements (e.g., photography, video) produced for the modules.
