Specifications include, but are not limited to: A. Business Analyst & Project Management Services Contractor shall provide business analysis and project management services necessary to ensure technical projects successfully meet the objectives for which they were undertaken. Following are characteristics of this Service: 1. Business Analysis: Contractor shall evaluate, document and recommend changes to business processes and the development, implementation and support of process improvements to eliminate redundancy and increase productivity and reduce cost; interview subject matter experts and others to develop requirements for engineered or commercial off the shelf software and systems. 2. Project Management: Project Management Institute (PMI) certified project manager executing any or all of the following: • Development of Project Charter • Development of project plan and schedule • Coordination and scheduling of project activities across customer and functional areas • Consultation on operational and infrastructure requirements, standards and configurations • Facilitate project status meetings • Timely project status reporting • Address project issues with functional areas and management • Escalation of significant issues to customers and executive management • Manage project scope and deliverable requirements • Document changes to project scope and schedule • Facilitate and document project closeout B. Infrastructure (Physical/Virtual) Support Services Contractor shall provide expert technical services in all aspects of infrastructure design, setup, installation, diagnosis, repair and maintenance. Contractor may be required to support enterprise class storage, blade and server technologies; and perform inter connectivity, performance, failover, deployment and/or administration of VMware product suite. Services range from advance system administrative functions in a VMware environment to various complex blade and storage (SAN/ISCSI/etc.) to ongoing support of Citrix and Windows Server environments. Following are Requirements and Capabilities for this Service: • Installation, procurement and maintenance of storage sub systems and processing capacity (blade and standard servers) • Technical support of associated infrastructure necessary for the quality, security, performance, availability, recoverability, and reliability of the system • Ensure scheduled preventive maintenance for equipment is properly and promptly performed • Maintain the maintenance records on the equipment • Develop operations, administrative, and quality assurance back-up plans and procedural documentation.
