Continuity of Operations

REQUEST FOR INFORMATION (RFI)

Enterprise Intelligence and Data Solutions (EIDS) Program Management Office (PMO)

1. Description
   • The Defense Healthcare Management Systems Contracting Division (CD-DHMS) in support of the EIDS PMO is seeking information on how an interested contractor could support the Continuity of Operations requirement.
   • THIS IS A RFI ONLY. This RFI is issued solely for information and planning purposes – it does not constitute a Request for Proposal (RFP) or a promise to issue an RFP in the future. This request for information does not commit the Government to contract for any supply or service whatsoever. Further, the DHMS is not at this time seeking proposals and will not accept unsolicited proposals. Respondees are advised that the U.S. Government will not pay for any information or administrative costs incurred in response to this RFI; all costs associated with responding to this RFI will be solely at the interested party’s expense. Not responding to this RFI does not preclude participation in any future RFP, if any is issued. If a solicitation is released, it will be synopsized on the Systems for Award Management website, SAM.gov. It is the responsibility of the potential offerors to monitor these sites for additional information pertaining to this requirement.

2. Background

• The EIDS PMO manages the Military Health System (MHS) Information Platform (MIP) which includes data warehouses, data virtualization tools, and visualization solutions as the second largest repository of health-related data in the Defense Health Agency (DHA).  Due to the time constraints and the agreed upon timeline for transitioning of services from NIWC to EIDS PMO organic contracts, a bridge is required to support the ability for EIDS PMO to continue operate the MIP until the EIDS PMO can put a long-term strategic contract in place. EIDS PMO is planning a direct sole source one-year bridge award to the vendor currently providing the services for CarePoint, BI Tools, Defense Medical Surveillance System (DMSS), Data Sharing System (DSS), Enterprise Data Quality (eDQ), DAVINCI, Pharmacy Enterprise Data Warehouse (PharmEDW), Clinical Assessments Management Portal (CAMP), Patient Reported Outcomes Clinical Record (PROCR), MHS Population Health Portal (MHSPHP) , Shared Services, Data Solutions, Managed Systems/Software Lifecycle Processes, and Development, Security, and Operations (DevSecOps) alignment.
  • Planned Production: N/A
  • Delivery Period: Period of Performance: 31 July 2024 – 30 July 2025
  • Limitations: N/A
  • Security Requirements: This acquisition does not require access to classified information nor is it a classified acquisition. Medical files and information pertaining to beneficiaries must be maintained in compliance with DoD Administrative Instructions No. 15, “Administration Procedures for the Office of the Secretary of Defense Records Management Program.” 

3. Requested Information

Interested parties should describe how they would provide the basic services required to complete the following tasks

• How will the interested party perform program management for the period of performance.  Include examples of relevant experience.
• How will the interested party perform technical support to the EIDS PMO for the integration of DevSecOps SAFe integration into all components of the work performed. How the interested party has used these development methodologies in the past. How will the interested party establish systems engineering management across the services they provide.
• How will the interested party perform operational support for the systems listed in Section 2.  How will the interested party establish a 24/7/365 operational team to ensure the systems identified will have minimal unplanned outage time.  Identify how the interested party was support a Tier 3 helpdesk to respond to trouble tickets in a timely manner.
• Interested party should identify how experienced they are with the DOD’s Risk Management Framework and continuous monitoring of systems.

4. Responses

• Interested parties are requested to respond to this RFI with a white paper.
• White papers in Microsoft Word for Office 2010 compatible format are due no later than 13 MAY 2024, 10AMEST. Responses shall be limited to 3 pages for Section 2 and submitted via e-mail only to Katelyn.j.oconnor.civ@health.mil. Proprietary information, if any, should be minimized and MUST BE CLEARLY MARKED. To aid the Government, please segregate proprietary information. Please be advised that all submissions become Government property and will not be returned.
• Section 1 of the white paper shall provide administrative information, and shall include the following as a minimum:
  • Name, mailing address, overnight delivery address (if different from mailing address), phone number, fax number, and e-mail of designated point of contact.
  • Recommended contracting strategy.
  • Business type (large business, small business, small disadvantaged business, 8(a)-certified small disadvantaged business, HUBZone small business, woman-owned small business, very small business, veteran-owned small business, service-disabled veteran-owned small business) based upon North American Industry Classification System (NAICS) code 518210 Data Processing, Hosting, and Related Services. “Small business concern” means a concern, including its affiliates, that is independently owned and operated, not dominant in the field of operation in which it is bidding on Government contracts, and qualified as a small business under the criteria and size standards in 13 CFR part 121. A small business concern for the purposes of this procurement is generally defined as a business, including its affiliates, averaging no more than $40million dollars in annual receipts. Annual receipts of a concern that has been in business for 3 or more complete fiscal years means the annual average gross revenue of the concern taken for the last 3 fiscal years. Annual receipts of a concern that has been in business for less than 3 complete fiscal years means its total receipts for the period it has been in business, divided by the number of weeks including fractions of a week that it has been in business, and multiplied by 52. Respondees are cautioned, however, that this is a general description only. Additional standards and conditions apply. Please refer to Federal Acquisition Regulation FAR 19 for additional detailed information on Small Business Size Standards. The FAR is available at http://www.arnet.gov.
  • The facility security clearance of the offeror.
  • The number of pages in Section 1 of the white paper shall not be included in the 3-page limitation, i.e., the 3-page limitation applies only to Section 2 of the white paper.
  • Section 2 of the white paper shall answer the issues addressed in Section 3 of this RFI and shall be limited to 3 pages.

5. Industry Discussions

• DHMS representatives may or may not choose to meet with potential offerors. Such discussions would only be intended to get further clarification of potential capability to meet the requirements, especially any development and certification risks.

6. Questions

• Questions regarding this announcement shall be submitted in writing by e-mail to the Contracting Officer, email address. Verbal questions will NOT be accepted. Questions will be answered via email; accordingly, questions shall NOT contain proprietary or classified information. The Government does not guarantee that questions received after 9 MAY 2024 will be answered.

7. Summary

• THIS IS A RFI ONLY to identify sources that can provide Continuity of Operations for the systems and services listed in Section 2. The information provided in the RFI is subject to change and is not binding on the Government. The DHMS has not made a commitment to procure any of the items discussed, and release of this RFI should not be construed as such a commitment or as authorization to incur cost for which reimbursement would be required or sought. All submissions become Government property and will not be returned.