SCOPE OF WORK • Services including but not limited to: • Network Support • Router Management & Maintenance • Support Level 2 • Switch Management & Maintenance • Manage Ticket System • Manage and Maintain entire network • Must be able to provide software usage detailing how network will be monitored. Current System Information: 1. Hardware to support: a. Non-Windows Servers: 1, Network Documentation Server Only (NMS Linux server) b. Virtualization Platform: VMWare c. Remote PC Control: Zoho and RDP, We will be migrating to ScreenConnect as the ISP department has a larger license and Zoho will be phased out once the contract expires. 2. Network Description: a. Firewall Brand (s): 2x - Palo Alto PA-5260 b. Switch Brand (s): Extreme/Avaya c. Wireless Access Point Brand (s): Ubiquiti d. What network gear isn’t under a manufacture support agreement?: All switchgear is no longer in an agreement. We have multiple spares in warehouse 3. Security In Production: a. End-Point Security, or Antivirus: Trendmicro / Apex1 Grade Criteria: 35% Price 35% Level of Experience 20% Ability to Meet Requirements 10% Familiarity with current systems and equipment
