Kitsap County is seeking proposals from qualified vendors to provide a comprehensive emergency communication platform. The purpose of this platform is to enhance the County’s ability to send and receive emergency notifications and facilitate two-way communication across multiple platforms. This RFP outlines the requirements and expectations for the proposed solution, which will serve approximately 1500 county employees with the ability to scale as needed. 1. Multi-Platform Notifications: The platform must be capable of sending emergency notifications via: o Landline o Cell phone o Email o Text messaging o Teams o Voicemail 2. Web-Based Access: The system must be web-based, providing the County the ability to access the platform via a secure internet connection from any computer, tablet, or smartphone to send out alerts and notifications. 3. Active Directory Integration: The platform should integrate seamlessly with the County’s Active Directory for user authentication (SSO), management, and automatic roster updates. 4. Hierarchical Notification Structure: o Support different hierarchies based on physical locations. o Support different hierarchies based on departmental staff. 5. Two-Way Communication: Enable easy two-way communication between the system and users. 6. Remote Access: Allow notifications to be sent and approved remotely through a user-friendly application. 7. User-Friendly Interface: The application should be intuitive and require limited training for effective use. 8. User-Initiated Notifications: Enable users to provide notifications to the system and system admins for action. 9. Check-In Capability: Allow staff to provide check-ins through the application. 10. Geo-Fencing: Support geo-fencing to control the release of notifications based on location. 11. Cloud-Based Solution: The platform must be cloud-based for scalability and reliability. 12. Mobile Applications: Provide a dedicated phone/iPad app for on-the-go access. 13. Desktop Integration: Integrate with existing county desktops for seamless use.
