Specifications include, but are not limited to: Phase 1 – Planning and Research: Project scoping and planning, identify technical requirements, user research, including interviews with internal and external stakeholders, content audit, develop preliminary work plan. Phase 2 – Design: Determine technology options, technical requirement analysis for system changes, graphic design, website design, draft page prototypes, revised work plans. In conjunction with graphic design, develop corresponding style guide with font, color and branding for collateral office printed material. Phase 3 – Deployment & Knowledge Transfer: Content migration, site development, installation, testing, deployment, and training. Phase 4 – Maintenance & Support: Technical support, assistance, and training for SAO staff to continue operation and maintenance.