The West Virginia Lottery (WVL) is soliciting bids for a commercial off-the-shelf (COTS) configurable IT Service Management (ITSM) platform solution that can be adapted from a standard Information Technology Service Management platform and reused by other business areas for ticketing purposes. The system shall be delivered as Software as a Service (SaaS) with out-of-the-box connectors to Entra-ID, Azure Intune, and Azure DevOps and include an IT Asset Management module for managing the lifecycle of hardware and software assets. The preferred solution extends and builds on existing and planned investments in Microsoft Power Platform and its ecosystem of products. The WVL operates an existing on premise ITSM system.
