RFP 2023-2 - CITY OF SOLANA BEACH UNIFIED TELECOMMUNICATIONS SYSTEM

The City is soliciting proposals for establishing a Unified Telecommunications System to City Facilities. Potential systems must meet the requirements set forth in this Request for Proposal (“RFP”) and be flexible to meet future business and technology needs of the City.
The City invites qualified vendors to submit proposals for the migration of its on-premises communication systems to the cloud, as outlined in this Request for Proposal (RFP). The project aims to migrate Cisco Call Manager, media and application gateways, servers, Callxpress Voicemail system, and the Akkadian Call Center agent system to the cloud. The proposed cloud phone system should be integrated with the city-staff Microsoft 365 account, enabling softphone capability and remote accessibility through the Teams platform. Additionally, the proposal should include plans for auditing and migrating existing PRI and DID lines to SIP trunking for cost reduction and bill consolidation. The project also involves incorporating an extra building site, the Marine Safety Center, into the Cisco phone system for unified communications.