Introduction
Aon is assisting Boulder County in the evaluation of employee assistance programs to be offered to its employees. This Request for Proposal (RFP) outlines the requirements that must be met and solicits data that will be used to complete this evaluation. In order for your organization’s proposal to be considered, it is important that you follow the instructions outlined below and respond to this RFP by April 6, 2023.
The information in this request should be considered completely confidential. No portion of this document may be reproduced without prior written consent of Aon and Boulder County. The contents of the material should not be discussed with anyone outside of your organization. Under no circumstances should the client be contacted regarding this proposal, unless directed so by Aon, and all communication about this solicitation must be in writing. Any breach of this confidentiality clause may result in immediate disqualification of your organization from the selection process.
About BOULDER COUNTY
Boulder County currently has approximately 2,070 benefit eligible employees (full and part-time salaried). Census information has been provided as part of this RFP.
The county operates under IRS Section 125 guidelines in the administration of the health benefits package.
Headquarters for the county are in Boulder, CO 80302. Visit www.bouldercounty.gov for general information about the county.
Current Environment
The county currently contracts with Curalinc Healthcare for their employee assistance program (EAP).
The county is looking for a single source vendor who can provide a rate guarantee of at least 3 years, a strong network of available providers, and responsive customer service.
Objectives of this Request for Proposal
Vendors should consider the following objectives for this Request for Proposal project:
- A focus on cost, credits, return-on-investment, and long-term guarantees
- A focus on customer service – ability to customize, respond quickly, have team depth, etc.
- A broad and available network
- Ability to provide a financially competitive proposal with a minimum 3‑year rate/fee guarantee, but desired 5-year guarantee.
- Offer best-in-class member tools and excellent customer service to members;
- Offer administrative efficiencies for Boulder County human resources and finance
Vendor Content Inquiries
Vendor inquiries on the content of the RFP #7441-23 in the subject line, are due by 2:00 PM MDT on March 16, 2023. Please respond in writing via email to purchasing@bouldercounty.org and cc: karissa.wiseman@aon.com. All vendor questions and responses will be assembled into a single document and released to all participating vendors by end of day March 23, 2023. Questions should be specific and detailed in order to provide complete responses to all RFP sections. All questions will remain anonymous so that no organization will be identified as asking a particular question.
Proposal Submission
- To be considered a qualified candidate, your response to this RFP must:
- Include a cover letter clearly spelling out deviations from requested services. Please note that plan designs, all benefit provisions, and policy particulars must be replicated to match the plan coverages and procedures. Unless indicated otherwise, your proposal will be interpreted as a duplication of the plan benefits, procedures, and policies as set forth in this RFP;
- Respond clearly and concisely to all the financial sections of the RFP;
- Comply with all specifications or clearly indicate where and why your proposal deviates;
- Respond clearly and concisely to all questions in the questionnaire section without referring us to preprinted materials as your response;
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- Be received electronically by Boulder County Purchasing & Aon no later than 2:00 PM MDT on April 6, 2023. Bids must be submitted via secure email link to purchasing@bouldercounty.org and cc: karissa.wiseman@aon.com. (Note: This submission format via your secure system is required due to the limit on file size for materials sent to the county in other ways. The County needs to be able to download your bid materials in order to bypass email size limits.) The subject line should read “RFP #7441-23“ Bid Submission by ___(Carrier Name)___”
- Vendors must answer whether line-item pricing information submitted with a bid is confidential or closely held.
