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Basic Information

Reference Number

0000185913

Issuing Organization

City of Aspen

Owner Organization

Quality Office

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

2018-022

Title

Online Request and Complaint Management System

Source ID

PU.AG.USA.2143.C2679551

Details

Location

United States, Colorado, Pitkin County

Delivery Point

Aspen, Colorado

Piggyback Contract

Description

The City seeks an affordable constituent management system (CMS) to streamline management of citizen requests and complaints; assist staff in responding to and resolving issues quickly and efficiently; and provide summary data to aid in decision making. The primary internal customers for the system are anticipated to include, but are not limited to, the following agencies and departments: Parking, Utilities, Parks, Environmental Health & Sustainability, Police, Engineering, Community Development, Special Events, and Housing. External constituents requiring access include any members of the public (including residents, visitors, or businesses) who submit a request or complaint ticket.

Dates

Publication

03/06/2018 11:02 AM MST

Question Acceptance DeadlineA - Previous Addendum

03/30/2018 10:00 AM MDT

Questions are submitted online

Yes

Closing DateA - Previous Addendum

04/11/2018 02:00 PM MDT

Prebid Conference

03/20/2018 02:30 PM MDT

Contact Information

Rebecca Hodgson

970-920-5079

rebecca.hodgson@cityofaspen.com

Buyer Preferences, Guidelines & Requirements

General Requirements

- Insurance Required

- License Required

Pre-Bidding Events

Event Type

Prebid Conference

Attendance

Recommended

Event date

03/20/2018 02:30 PM MDT

Location

Aspen City Hall, 130 S. Galena Street, Aspen, Colorado

Event Note

A pre-proposal conference will be held at Aspen City Hall on Tuesday, March 20, 2018 from 2:30 pm – 4:00 pm MST. Attendance is not mandatory and call-in information will be posted prior to the conference. The meeting will be held in the Sister Cities Conference Room, on the lower level of City Hall at 130 S. Galena St, Aspen, CO.

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Bid Submission Process

Bid Submission Type

Electronic Bid Submission

Pricing

Lump sum

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	No	No
No entries

Additional Bidding Instructions

Electronic submission is to be uploaded on the Bidnet Direct website, www.bidnetdirect.com. The electronic submission must be compiled into a single pdf or Word document. The name of the document must contain the City project number and firm’s name.