Summary of Specifications:
(Match or Comparable)
The City of Edgewater is requesting bids for the order of a Communications Server Telephone/Voicemail System:
The City of Edgewater is seeking a voice-based, software-driven, communication server telephone system combining telephone and voice mail technology with the power of the desktop computer. An important aspect is the ability of our users to control telephone calls and voice mail directly from their desktop PCs through an easy to use graphical user interface. By integrating multi-line calls and voice mail with the Local Area Network, the objective is to communicate using the PC as well as the telephone, at each individual user’s option, plus providing remote PC user access via the Internet to maximizing our ability to access and share information.
The City of Edgewater is looking for a completely integrated solution to all of its voice and related communication requirements. This requires all PBX telephony, ACD, VoIP, automated attendant, voice mail, IVR, etc. feature groups and applications to run concurrently and in integrated fashion on one server.
The selected system must support at least 17 incoming phone lines and support as many as 100 DID interface trunks.
PBX Telephony Features should include:
1. Automatic Number Identification (ANI)
2. Auto Attendant
2. Caller Identification
3. Call Screening
4. Call Waiting
5. Call Logging
6. Customized Call Handling
7. Dialed Number Identification Service (DNIS)
8. Music On Hold
9. Call Forward
10. Call Pickup
11. Call Coverage Groups
12. Camp on
13. Station Hunting
14. Call Transfer Options
15. Distinctive Ringing
16. Ringing Line Preference
17. Enhanced 911 (E911) Operation
18. Flexible Button Assignment
19. LED Indicators
20. Headset Compatible
21. Multiple Language Choices
22. Message Waiting Indicator
23. Business Hours Service
24. Paging
25. Redial Capabilities
26. Toll Restriction
27. Outgoing Call Restriction
Voice Mail Features should include:
1. System Integration
2. Capacity Expansion
3. Security Features
4. Call Screening
5. Callback
6. Distribution Lists
7. Forwarding Messages
8. Greetings
9. Message Playback Order and Priority
10. Message Playback Privacy
11. Message Playback by Telephone
12. Message Playback on-Screen Control
13. Message Bookmarks
14. Message Purging
15. Message Delete and Undelete
16. Message Date and Time
17. Message Length Control
18. Message Waiting Indication
19. Exchange synchronization
20. Pager and Email Notification
21. Multiple System Languages
The selected vendor will be our primary source for the following: • Communication server PC hardware, software, and telephone sets to be used in our offices. • Installation and configuration services for this equipment. • Integration of three remote buildings and necessary infrastructure to accomplish the same. • Wiring changes and upgrades • Training of users and administrators. • Maintenance of purchased and installed equipment and software. • Upgrades to the installed systems as necessary.
