RFP-0008-2009 - EMS Collection Service

Summary of Specifications:
The City of Littleton Fire Department is seeking a qualified company to provide emergency medical and ambulance billing and collection services. The company shall provide all correspondence in English and Spanish, and maintain a necessary staff of bilingual account representatives. The company shall provide excellent customer service to citizens of Littleton who have account questions or problems, by providing a toll-free phone number and an email address so individuals with questions or requiring assistance with invoices, may contact the company directly at no additional cost to the city. The company shall provide the City with electronic access to the account records. The successful company shall possess and demonstrate they have the necessary expertise, experience and qualifications to provide these types of services.