Summary of Specifications:
The City is seeking a single-vendor service for automating its utility billing, payment, and customer notification processes. The service will include online payments, interactive voice response (IVR) phone payments, mobile payments (by mobile phones and tablets), eBilling, outbound customer notifications (including high-volume call-outs), and credit card and eCheck processing. The City would like these services to integrate fully with its existing systems and processes, including H.T.E. (and eventually Innoprise) Customer Information System (CIS).
The City is seeking an all-in-one, fully-hosted solution from a single Vendor in order to simplify contract oversight and administration, consolidate costs, and deliver a more seamless experience for our customers. Multiple Vendor submittals will be considered, but preference will be given to single-Vendor solutions that meet the requirements set forth in this RFP.
It is the intent of the City to establish a mutually beneficial, long-term relationship with a Vendor that is committed to providing solutions to meet the initial requirements in this RFP and for many of the City’s future eGovernment initiatives. Ideally, the selected Vendor will have experience providing eGovernment software solutions to multiple City departments including sales tax, building inspection scheduling, permitting registration, court fees, parks and recreation scheduling, emergency management, et al for future expansion.
