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Basic Information

Reference Number

0000362336

Issuing Organization

Colorado Mesa University

Owner Organization

Colorado Mesa University

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

CMU 2817

Title

Campus Service Desk Solution

Source ID

PU.AG.USA.2367.C2680601

Details

Location

United States, Colorado, Mesa County

Delivery Point

Colorado Mesa University Main Campus 1100 North Avenue
Grand Junction, Colorado
United States 81501

Piggyback Contract

Description

Project Overview
With this solicitation the University will select a qualified vendor to provide a Campus Service Desk Solution (“Solution”) for Colorado Mesa University (CMU) to include software, implementation services, and support. The University currently uses two help desk or service desk applications. Information Technology uses Web Help Desk software by Solar Winds and Facility Services utilizes MaintenanceDirect by Brightly (formerly School Dude). With this solicitation CMU looks to modernize its service desk applications with the implementation of a service desk software-as-a-service (SaaS) application. As part of the Campus Service Desk modernization project, CMU looks to deliver a holistic approach to Information Technology Service Management (ITSM) and Facilities Services computerized maintenance management system (CMMS) with a comprehensive application that is intuitive for end users and with the latest technology such as Artificial Intelligence (AI). It is imperative that the Solution provide the necessary APIs to

Dates

Publication

09/06/2024 01:45 PM MDT

Bid Intent

Optional

Bid Intent Deadline

10/01/2024 11:00 AM MDT

Question Acceptance Deadline

09/18/2024 11:00 AM MDT

Questions are submitted online

Closing Date

10/09/2024 11:00 AM MDT

Prebid Conference

09/16/2024 10:00 AM MDT

Contact Information

Suzanne Ellinwood

970-248-1417

sellinwo@coloradomesa.edu

Pre-Bidding Events

Event Type

Prebid Conference

Attendance

Recommended

Event date

09/16/2024 10:00 AM MDT

Location

https://coloradomesa.zoom.us/j/96248408295?pwd=pv5NrhSPNGA6BTaA6Fwo1nZ8y1bqH4.1

Event Note

Topic: CMU 2817 Campus Service Desk Solution Prebid Meeting
Time: Sep 16, 2024 10:00 AM Mountain Time (US and Canada)
Join Zoom Meeting
https://coloradomesa.zoom.us/j/96248408295?pwd=pv5NrhSPNGA6BTaA6Fwo1nZ8y1bqH4.1
Meeting ID: 962 4840 8295
Passcode: 472962
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Meeting ID: 962 4840 8295
Find your local number: https://coloradomesa.zoom.us/u/arPwaIW0L
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Bid Submission Process

Bid Submission Type

Electronic Bid Submission

Pricing

In attached document

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	Yes	No
No entries