RFP-CH-0825 - Insurance Follow-up Services

Summary of Specifications:
Insurance Follow-up Services will include, but are not limited to: 1. Denver Health is converting to a new EHR in April of 2016. Vendor assistance will be required to perform Insurance Follow-up on claims submitted from Denver Health’s legacy system - Siemens Invision. Vendor will be responsible for providing claims status, adding comments to the legacy system and partnering with Denver Health staff to insure the legacy accounts are resolved in an efficient and timely manner. 2. Respondent must be able to provide staff to work in Denver Health’s business office. Responses that outline remote work will not be considered. 3. Respondent must provide information related to company background and experience providing legacy accounts receivable follow-up work, including a chart of the organization structure. Respondent must possess sufficient insurance follow-up experience commensurate with scope of work to be performed. Respondent will provide: a. Total number of years of relevant experience b. Submission of examples of similar work. Provide as much detail as possible, attaching additional information as appropriate. c. A list of client references (at least 6) on recent projects with similar services provided, including: i. Name of Hospital ii. Dates services provided iii. Name of Contact Person iv. Title of Contact Person v. Phone number of Contact Person vi. E-mail of Contact Person 4. Respondent will disclose any services terminated and the reason(s) for termination over the last five years. 5. Respondent will provide information on the address for where follow-up services will be managed. 6. Respondents must provide a proposed solution which outlines the strategy to resolve Denver Health’s legacy accounts receivable in a timely and efficient manner. 7. Respondents will provide information showing their infrastructure to support insurance follow-up services.