RFI-16-010 - TICKETING & CUST RELATIONSHIP MGMT (CRM) SOLUTION & IMPLEMENTATION

Summary of Specifications:
The purpose of this Solicitation is to provide qualified Vendors with sufficient information regarding the Town's needs in order to adequately prepare and submit a Response for the provision of a Ticketing and Customer Relationship Management (CRM) System and Implementation. It is agreed and understood that Responses to this Solicitation are considered to be working documents while they are under consideration and, as such, are not subject to official bid openings. The only information released at the public opening of Responses to this Solicitation will be the names of the respondents. This Request for Information may result in the Town issuing a Request for Proposal or awarding the contract based on the Responses received, whichever may be in the best interest of the Town.