RFP-31-05-06 - Provide and Implement a Code Compliance Software System

Summary of Specifications:
The primary objective of this Request for Proposals is to acquire and implement a software application system that: 1) assists the Code Compliance Division in tracking code complaints from complaint inception to conclusion, including the ability to generate ad hoc reports necessary to identify trends, report on objectives, and monitor employee and departmental workload measures; and 2) provides residents and business owners with the ability to report, review and research property information, including complaints and complaint history, from inception to conclusion, including a record of any code compliance liens and cases by property. The system should be web-based for ease of use and must be integrated with the Answer Center, Special Master and GIS to provide better customer service and a faster response time.