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Basic Information

Reference Number

0000279445

Issuing Organization

St. Petersburg College

Owner Organization

St. Petersburg College

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

06-21-22

Title

Call Center Operations

Source ID

PU.AG.USA.2075.C12931151

Details

Location

United States, Florida, Pinellas County

Purchase Type

Term: 07/01/2022 12:00 AM EDT - 06/30/2025 11:59 PM EDT
Option: two, one-year renewals

Piggyback Contract

Yes

Description

St. Petersburg College is soliciting proposals from companies experienced and qualified to answer incoming phone calls from students, prospective students, and the general public. This includes pre-admissions, admissions enrollment, and financial aid related calls. It also includes calls received from the general public about events, hours of operation, etc.
It does not include our Learning Management System or Technical Helpdesk support phone calls.
The college is seeking a vendor who can handle a high volume that ramps up and down with an annual total volume of approximately 90,000 phone calls.

Dates

Publication

02/04/2022 12:42 PM EST

Bid Intent

Optional

Bid Intent Deadline

03/15/2022 02:00 PM EDT

Question Acceptance Deadline

02/21/2022 02:00 PM EST

Questions are submitted online

Yes

Closing Date

03/15/2022 02:00 PM EDT

Contact Information

Karen Reynolds

727.341.3370

reynolds.karen@spcollege.edu

Buyer Preferences, Guidelines & Requirements

General Requirements

- Insurance Required

Award Requirements

- All or None Award

Bid Submission Process

Bid Submission Type

Electronic or Physical Bid Submission

Pricing

No Pricing

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	Yes	No
No entries

Additional Bidding Instructions

Questions should be entered individually, and not as a single entry containg a bulleted list.
Thank you

Disclaimer Thank you for your interest in our bid opportunities and we welcome you to submit a response. Please be sure to review and comply with all specifications and requirements.