22RFP0119B-PS - WIOA One Stop Operator

Fulton County is seeking the services of a WIOA One-stop Operator to:
• Coordinate the provision of WIOA and Wagner-Peyser funded services by other agencies
for the universal population at a One-Stop Center consistent with the One-Stop Operator’s
Business Plan.
• Conduct a self-assessment along with the Local Workforce Development Board to ensure
compliance with the recertification criteria.
• Incorporate all partners into the comprehensive one-stop; include partners who are
electronically present in the comprehensive one-stop.
• Handle complaints and/or concerns from customers.
• Oversee staff teams.
• Develop and deliver technical assistance.
• Measure outcomes and evaluate system effectiveness.
• Collect data and use data validation methodology.
• Report data timely.
• Ensure all partner agencies are collaborating and cooperating in the implementation of the partner programs.
• Train the one-stop operator staff.
• Cross-train the partner-program staff.
• Conduct organizational capacity building to guide their internal development and activities.
• Bring together the partner programs to ensure adequate outreach of the one-stop center.
• Demonstrate a thorough understanding of target populations for partner programs.
• Take ownership/leadership in ensuring all partners are contributing to the center, both financially as well as through resources and staff time.
• Comply with all federal/state/local regulations.
• Provide oversight to ensure that all partner agencies are also in compliance with all federal/state/local regulations.
• One Stop Centers must also provide access to other programs and activities carried out by the One Stop partners. Co-location of programs is encouraged to the extent possible. Once a site is established, the site must utilize the term “One Stop” as the common identifier. When selecting the site location, consideration must be given to customer accessibility. A written agreement must detail management of the One Stop and is to be reviewed, upon change in key staff. Co-located partners must have a written agreement or Operating Plan describing roles and responsibilities of each partner at the site. For those who are collaborating partners off-site, roles and responsibilities are defined in a Resource Sharing Agreement. All collaborating partners, those on and off site, must have the appropriate staff trained in the services provided by other partners, know who the
contact person for each partner is, and can seamlessly refer clients or participants to the appropriate entity within each partner program.
• Space must be made available at the site for visiting partner programs whenever feasible. All partners, those on and off site, must have a resource area available to customers that is staffed, has information on all partners in the local system, and meets customer needs. The site used for co-location must be accessible for those with disabilities and those who speak languages other than English.
• The One Stop Operator will explain in detail what it has achieved; where they see their strengths and weaknesses; and will identify solutions on continuous improvement methods of the designated One Stop Center.
• The business plan for the Center will be a current plan with Continuous Improvement efforts and Limited English Proficiency Plan built into it.
• A cost allocation plan will be developed (as applicable).
• The One Stop Operator designated by the LWDB will notify the LWDB Chair to request recertification in writing with the following documents:
• A. Letter from the One Stop Operator.
• B. Completed copy of the One Stop Center Recertification Self- Assessment.
• C. Copy of Center’s updated business plan including any changes in partners.