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Basic Information

Reference Number

0000255632

Issuing Organization

The City of Boise

Owner Organization

Information Technology

Solicitation Type

CSP - Competitive Sealed Proposal (Formal)

Solicitation Number

RFP 21-220

Title

RFP 21-220: ServiceNow Managed Services & Development

Source ID

PU.MU.USA.862623.C8917526

Details

Location

United States, Idaho, Ada County

Delivery Point

City of Boise

Purchase Type

Duration: Per Contract

Piggyback Contract

Description

The City of Boise’s IT Department is looking for a Managed Services Partner who will provide the day to day management of the ServiceNow Platform and in addition will manage upgrades, patches, annual renewal, module development and implementation and overall bug fixes and problem solving.
The City has been utilizing ServiceNow for 14 years. We implemented these modules in 2007 and have made very few changes or upgrades since implementation. There are modules that we have not implemented but would like to explore for improvements in service and process delivery. Currently, our existing modules have a few bugs due to a lack of maintenance and upgrades to the automated processes.
We would look for our service provider to remediate these ‘bugs’ and any other issues that impede the department from fulfilling its responsibilities utilizing the existing modules to their full potential by working with the service provider to update the product to fit current processes and to leverage workflow capabilities and dashboards to improve the services we are providing.

Dates

Publication

03/09/2021 08:05 AM MST

Question Acceptance Deadline

03/24/2021 05:00 PM MDT

Questions are submitted online

Closing Date

03/31/2021 01:00 PM MDT

Contact Information

03 Missy Grothaus

2089728171

mgrothaus@cityofboise.org

Buyer Preferences, Guidelines & Requirements

General Requirements

- Insurance Required

Bid Submission Process

Bid Submission Type

Electronic or Physical Bid Submission

Pricing

In attached document

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	Yes	No
No entries

Additional Bidding Instructions

Electronic submission is preferred

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