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Basic Information

Reference Number

0000336296

Issuing Organization

Kane County

Solicitation Type

RFQ - Request for Quote (Informal)

Solicitation Number

RFQ - 24-001-TK-KCHD Cloud-Based Community Communication

Title

RFQ - 24-001-TK-KCHD Cloud-Based Community Communication Center

Source ID

PU.AG.USA.1985140.C12442026

Details

Location

United States, Illinois, Kane County

Piggyback Contract

Description

This Request for Quote (RFQ) intends to identify a qualified and experienced Vendor or professional agency for a comprehensive Cloud-Based Community Communication Center to better coordinate information flow to address the critical need to promptly increase resources to handle both ongoing communication needs and a surge in calls due to a crisis.

Kane County Health Department intends to enter into a service agreement with the successful vendor to provide the specified services including but not limited to setting up a secure single contact flow, call recording retention system, after-hours call forwarding mechanism, and client support system.

Dates

Publication

11/29/2023 08:45 AM CST

Bid Intent

Not Available

Question Acceptance Deadline

12/05/2023 11:00 AM CST

Questions are submitted online

Closing Date

12/13/2023 03:30 PM CST

Contact Information

Tim Keovongsak

630-232-5929

keovongsaktimothy@co.kane.il.us

Bid Submission Process

Bid Submission Type

Electronic Bid Submission

Pricing

In attached document

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	Yes	No
No entries

Additional Bidding Instructions

There are no restrictions on the submittal format including fee schedule. Vendors are experts and shall base their submittal on best industry practices.

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