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Basic Information

Reference Number

0000269675

Issuing Organization

Montgomery County

Owner Organization

County Council

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

1130008

Title

Customer Relationship Management System

Source ID

PU.AG.USA.1716688.C11451551

Details

Location

United States, Maryland, Montgomery County

Purchase Type

Duration: 1 year
Option: Two 1-Year Renewals

Piggyback Contract

Description

Montgomery County is soliciting proposals for the purpose of acquiring a proven Commercial Off-the-Shelf (COTS), Customer/Constituent Relationship Management (CRM) solution―a solution that helps the County respond faster, eliminate duplicative work, foster automation, enhance the customer experience, and create stronger relationships with the constituency.

Dates

Publication

09/16/2021 04:29 PM EDT

Closing DateA - Previous Addendum

11/17/2021 03:00 PM EST

Prebid Conference

09/23/2021 10:30 AM EDT

Contact Information

Penny Karakaya

2407779900

penny.karakaya@montgomerycountymd.gov

Michelle Parsons

240-777-7878

michelle.parsons@montgomerycountymd.gov

Pre-Bidding Events

Event Type

Prebid Conference

Attendance

Recommended

Event date

09/23/2021 10:30 AM EDT

Location

Virtual Microsoft Teams Meeting

Event Note

See page 1 for a link to the virtual pre-submission conference.
See more

Bid Submission Process

Bid Submission Type

Electronic or Physical Bid Submission

Pricing

In attached document

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Offeror Proposal & Pricing	Offeror Proposal Including Pricing (See RFP Proposal Submission Section E)	Yes	No
MFD Performance Plan	PMMD-65 Minority, Female, Disabled Persons Subcontractor Performance Plan (See Section E - Submissions)	Yes	No
Wage Requirements Form	PMMD-177 (See Section E - Submissions)	Yes	No
Amendments	All Signed Amendments (Mandatory if Amendments are Issued)	No	No
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