This solicitation has been converted from a legacy system.

Get instant access

to solicitation details & future business opportunities.

Get Access

Vendor packages with access to similar open solicitations

Statewide

Matching bid notifications & access to all Statewide & Group bid details

Group

Matching bid notifications from participating agencies

Basic

Access participating agency bids

Basic Information

Reference Number

0000120726

Issuing Organization

City of Ann Arbor

Owner Organization

INFORMATION TECHNOLOGY

Solicitation Type

ITB - Invitation to Bid (Formal)

Solicitation Number

ITB-3979

Title

EXTERNAL CALL CENTER SUPPORT FOR DESKTOP APPLICATIONS

Source ID

PU.AG.USA.1188

Details

Location

United States, Michigan

Delivery Point

Ann Arbor, MI

Purchase Type

Duration: 2 years

Piggyback Contract

Description

Summary of Specifications:
The City of Ann Arbor is soliciting proposals from vendors that are able to provide “External Call Center Services for Desktop Applications ”. The City intends to make a single contract award to the most responsive and responsible Respondent.

Work to be done under this Contract is described in the Statement of Work and proposals must be submitted in accordance with the specifications in the document. Any proposal that does not conform fully to these instructions may be rejected.

Dates

Publication

11/20/2008 10:42 AM EST

Questions are submitted online

Closing Date

01/05/2009 02:00 PM EST

Contact Information

Dee Lumpkin

734-794-6576

dlumpkin@a2gov.org

Additional Information

Delivery Date

See Document

Buyer Preferences, Guidelines & Requirements

Award Requirements

- All or None Award

Bid Submission Process

Bid Submission Type

Physical Bid Submission