IFB-37-14-090-RE-BID - OFF-HOURS TELEPHONE ANSWERING SERVICE

Summary of Specifications:
Charter County of Wayne (County) hereby invites businesses who meet the qualifications and specifications set forth herein to submit bids provide off-hours telephone answering service for the Wayne County Department of Technology Call Center. The Department of Technology Call Center (DoTCC) is staffed from 7:00 AM to 6:00 PM Monday through Friday except on County holidays. During the off-hours, there is an on-call technician. This answering service is to receive the calls and collect required information. The answering service will then attempt to contact the on-call technician or, failing to contact the on-call technician, proceed through an escalation list until a DoTCC representative is contacted. The information collected under “Collect Caller Pertinent Information” will then be accurately communicated to the “Responsible Party”. PLEASE REVIEW THE FORMAL SPECIFICATIONS FOR ADDITIONAL INFORMATION AND SUBMITTAL REQUIREMENTS. FAILURE TO ADHERE MAY RESULT IN YOUR BID BEING DEEMED NON-RESPONSIVE.